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Review calculator · Trustpilot

Trustpilot TrustScore calculator

Your TrustScore isn't a plain average. Trustpilot blends in seven starter reviews at 3.5 stars and gives newer reviews more weight. This calculator does the blending for you.

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How Trustpilot works out a TrustScore

Trustpilot says every TrustScore mixes your real reviews with seven reviews at 3.5 stars. That keeps a business with three 5-star reviews from showing a perfect score. The starter reviews matter a lot early and fade as your real reviews pile up. Trustpilot also says newer reviews weigh more than older ones.

A worked example

A 4.3 average across 25 reviews comes out near a 4.1 TrustScore once the seven starter reviews are mixed in. Reaching 4.5 takes about 19 new 5-star reviews. Because recent reviews count more, a steady run of new ones gets you there faster than this.

Inviting reviews the way Trustpilot wants

  • Invite every customer, not just the happy ones. Trustpilot's guidelines don't allow picking.
  • Use Trustpilot's own invitations or your normal order email with the review link.
  • Reply to every review. Trustpilot shows how often and how fast you reply.

Want the bad reviews gone first? Read how to get bad reviews removed and how to appeal.

Know the number? Now get the reviews. We text or email every customer after the job, one link, reminders that stop when they tap. $29 a month, no contract.

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Questions people ask

Why is my TrustScore lower than my average?

The seven starter reviews at 3.5 pull it toward the middle. With few reviews the gap is big. It shrinks as you get more.

Do old Trustpilot reviews count less?

Yes. Trustpilot says newer reviews carry more weight in the TrustScore.

Can I remove a Trustpilot review?

You can flag reviews that break Trustpilot's guidelines. See removing bad reviews on Trustpilot.

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