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How the Uber rating works
Uber averages the ratings from your last 500 rated trips. Riders don't rate every trip, so 500 rated trips can take a lot more than 500 rides. Once you're past 500, every new rating pushes an old one out. Early on your rating swings more because fewer ratings feed it.
A worked example
At 4.82 with your window full, you need about 209 five-star trips in a row to show 4.90, if the trips falling off were at your average. If the ones falling off include a 1-star, you get there faster.
What drivers say moves it
- A clean car and a smooth ride beat any extras.
- Confirm the name and the route at pickup.
- Ratings are anonymous, so look for patterns, not one rider.
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See review requestsQuestions people ask
How many trips count toward my Uber rating?
Your last 500 rated trips.
Why did my Uber rating drop with no bad trip?
An old 5-star can fall out of your last 500 while a new 4-star comes in. The average moves even if nothing was terrible.
What rating gets you deactivated on Uber?
Uber says the minimum varies by city. Check the driver app for your city.